Troubleshooting

We have received your email and tried to contact you since on our end everything seems to be transmitting correctly. However, we would like to share with you the steps we are going to follow in order to check the internet signal.

First we need to locate the router (I attached an example image below) at the back of the router there is an ethernet connection that says WAN, which I circled it in RED. If it does not say “WAN” it could have the word “INTERNET” labeled in yellow instead.

Once you have located this particular connection, please make sure the cable is connected and tight at the back of the router, then follow the ethernet cord we checked, it will go to the signal injector (PoE). ( See an example below).

On this device I am going to ask you to check the light at the top to be on and steady in either Green or White. Then the 2 ethernet cables connected at the ports to make sure they are tight just as you did with the router’s end. And finally we are going to follow the power cord until you reach the electrical outlet and you are going to disconnect it from there, make sure the light on the PoE becomes completely off. Wait

10 seconds and connect it back to the power outlet, this will make the light to become on and steady again, once that part is done, please wait 3 minutes and then try the internet connection one more time. Please reach out at 956-618-3343 if the issues persist. With the ticket number ****

Make sure connections are tight.
Make sure connections are tight.