Review Request Form

We Want To Hear From You

Comments, complaints or compliments – we want to hear it all. Your feedback is what helps us improve and deliver a level of service we can be proud of. Please share your experience with us below and we’ll make it worth your while with a $50 VISA voucher.

    To improve our service and our workforce please take a few minutes and rate us from 1-5, 5 being the best, and 1 being the lowest.

    Overall Satisfaction:

    How satisfied are you with the internet installation process?

    How satisfied are you with the internet installation process?

    How would you rate the professionalism and friendliness of the installation technician?

    Were there any issues or concerns during the installation that the technician addressed to your satisfaction?

    If Yes please explain:

    Equipment Functionality:

    Are you satisfied with the performance of the provided modem/router and other equipment?

    If not please explain:

    Have you encountered any issues with the equipment?

    Speed and Performance

    If Yes please explain:

    Have you noticed any slowdowns or inconsistencies in internet performance?

    If Yes please explain:

    Billing and Contracts:

    Do you feel that the billing process and charges are clear and transparent?

    If not please explain:

    Customer Support:

    Have you needed to contact customer support since the installation?

    How satisfied are you with the responsiveness and helpfulness of customer support?

    Additional Services or Features:

    Are there any additional services or features you would like to see added to your internet plan? Please explain:

    Did the installation technician explain all available features and services to your satisfaction?

    Recommendation:

    Would you recommend our internet service to friends or family?

    If not please explain:

    How would you prefer to be contacted for future updates or promotions?

    Is there anything specific you would like to be informed about regarding your internet service? Please explain:

    Thank you very much for your feedback. These questions can help us to put more efforts in our service to your needs.

    As a token of our appresiation we will add your name to our monthly raffle for $100 Amazon gift certificate.

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